2. Refund & Returns Policy

2.1. Return Eligibility

We strive to provide high-quality products and excellent customer service. However, if you receive a damaged or incorrect item, you may request a return or replacement.

Conditions for Returns:

• You must provide an opening video of the package as proof of damage or incorrect items.
• The request for return must be made within 24 hours of receiving the order.
• The product must be unused, in its original packaging, and in the same condition as received.

2.2. Refund Policy

• Refunds will not be issued unless the product is damaged or incorrect and meets the return eligibility criteria.
• If eligible, refunds will be processed within 7-10 business days after verification of the return request.
• Shipping charges are non-refundable.

2.3. How to Request a Return or Refund

If you meet the return eligibility criteria, follow these steps:

1. Email us at kehkashashaikh1010@gmail.com with your order number, opening video, and reason for return.
2. Our team will review your request and guide you on the return process.
3. If approved, you will be provided with the return shipping address. You must return the product at your own cost.
4. Once the return is received and verified, we will process the refund or send a replacement as applicable.